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Disability Training

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Improve Your Customer Focus!

Townson Disability Consultancy (TDC) offers a wide selection of disability related training courses. The promotion of the 'Social Model' of disability is central to ALL of our training and the use of video, role-play, group work, discussion and the sharing of experience are some of the techniques employed

TDC provides high quality, non-confrontational training, which is delivered by qualified and professional trainers who are committed to the promotion of an inclusive society. Providing Disability Awareness training will enable your staff to meet the needs of disabled customers with confidence, therefore enhancing the service you provide.

Disability Awareness Training Courses consider issues of language, how disabled people are excluded by society and offers practical guidance on meeting the needs of disabled people as customers, service users or employees.

Examples of course:

An overview of the Disability Discrimination Act 2005
For personnel that have managerial responsibility and / or policy makers.


  • To give delegates an understanding of the requirements of the DDA and their responsibilities
  • To define what disability is
  • To explain the scope of the legal definition of disability
  • To examine attitudes of both disabled and non-disabled people
Practical Guidance on meeting the needs of disabled people as customers
For employees that have face-to-face contact with customers.


  • To help delegates understand the power of language and its impact
  • To define what disability is
  • To enabled delegates to interact and meet the needs of disabled customers without awkwardness of either party
  • To give delegates confidence in their own abilities to treat disabled people equally
Barrier Identification Seminars
Address physical barriers faced by disabled people on a daily basis and suggest practical, cost effective yet reasonable solutions to overcome these barriers.

TDC have experience in working a wide variety of market sectors including:

  • Art and Leisure
  • Commercial
  • Education
  • Health
  • Local Government
  • Retail
  • Transport
  • Voluntary Organisations
The above information is for guidance only. All courses are tailored to the clients situation. Please contact us for further information or to discuss your training requirements.  

  8 Riverside Gardens, Brydekirk, Annan, Dumfries & Galloway, DG12 5LH
T:07799 821608
  © 2010 Townson Disability Consultancy